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Spin Samurai - Withdrawal

Ruling

Resolved - Spin Samurai Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Spin Samurai Casino Review.

Player's Complaint

I have made numerous attempts to withdraw my win.. over a 2 week period.

I have chatted they assure they are looking into it no avail i have emailed they advise they have passed it on to billing and are working on fixing the issue no avail ..

Read the casino review

6 Responses

User icon
thepogg
September 7, 2021

Hi mish0811 - welcome to ThePOGG.com!

When did you place this withdrawal exactly?

Please copy and paste the latest communication you have received from the operator about this issue.

Thanks,

ThePOGG

User icon
mish0811
September 7, 2021

(20:16:34): 15 declines

[EDIT] (20:16:48): 1 accept with no funds in my account

[EDIT] (20:18:24): I`ve passed a request to the relevant department for a check, and to receive some updated information about it :)

This one part of my transcript

User icon
mish0811
September 7, 2021

Thank you for accepting and trying to help me

User icon
thepogg
September 13, 2021

Hi mish0811,

Our understanding is that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
September 25, 2021

Hi mish0811,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi mish0811,

If we haven't heard from you by Friday the 15th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mish0811 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Samurai
  • Curacao
  • Dama N.V.

September 6, 2021

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