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Spin Up – Non payment of withdrawal

Ruling

Resolved - Spin Up Casino inform us that this player has been refunded, The player is non-responsive to our requests for an update so we assume they're happy.

Read our Spin Up Casino Review.

Player's Complaint

Won 2400 euros after depositing £300 they are refusing to pay winnings because I previously excluded from a sister site splitaces casino, yet I was able to open my account and deposit I did not know the sites were the same company obviously if I hadn’t requested a withdrawal they would have happily let me carry on making deposits

Read the casino review

4 Responses

ThePOGG
Mar 23, 2019

Hi merlin123 - welcome to ThePOGG.com!

Firstly, as a UK citizen you should only be playing with operator who hold a UKGC license. Spin Up do not hold a UKGC license and as such are breaking UK law by accepting your play.

Unfortunately you've chosen to play with an operator that is Blacklisted with this service. While we will attempt to contact Spin Up on your behalf, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Apr 02, 2019

Hi merlin123,

I've spoken to the operator and my understanding is that they will be refunding your deposits.

Thanks,

ThePOGG

ThePOGG
Apr 11, 2019

Hi merlin123,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Apr 19, 2019

Hi merlin123,

If we haven't heard from you by Friday the 26th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

merlin123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Up

March 23, 2019