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Spin Up – refuses pay 4950 eu

Ruling

Found for the Player - Spin Up Casino are applying maximum bet terms to non-bonus play. We have been advised this breaches EU consumer law.

Read our Spin Up Casino Review.

Player's Complaint

Deposited 100 and 100 and 50..

iwas playing only slots... 1-2 later 4 per spin

when i had 2000 i bet 5-25

they declined and remove all my winnings due to iregular payment as last deposit was 57 and i didn't know that was 50 deposit as i had 100 eu on account so i could bet 33 per spin.. this cant be right they remove all my winnings due to irregular payment.. i lost 2000 that day and i was happy to cash out.. now no money and im in finacial difficulties, no money to pay rent. i recorded full game here is it

[EDIT]

Read the casino review

7 Responses

ThePOGG
Apr 26, 2019

Hi mike111 - welcome to ThePOGG.com!

Firstly, as a UK citizen you should only be playing with operators that hold a UKGC license. Osiris Casino do not hold a UKGC license and as such are breaking UK law by accepting your play.

Unfortunately you've also chosen to play with a group that are both negatively listed here an inconsistent in their response to complaints submitted to us. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.

Finally, did you accept a bonus?

Thanks,

ThePOGG

ThePOGG
May 07, 2019

Hi mike111,

I'm following-up on the above?

Thanks,

ThePOGG

mike111
May 07, 2019

Hello, no I did not use any bonus. I lost about £2000 that’s day. So it’s catastrophic when you win and money are not paid . I deposited £250 in 12 hours with them. They claim my last deposit was 57€ so I was able to bet only €17 and I bet €25. So they just took all my money! Obviously spam . I read their T&C if you set deposit limit for example you can’t withdrawal winnings... I’m sure my last deposit was €100. They do ignore my emails and live chat will answer only that you don’t have pending withdrawal.. as they declined it and took all my winnings.. if you help me to recover the money I promise I will make donation to you and other sites who protecting players .. I read positive reviews for this casino that’s why I registered it was 5 star reviews.. now I found out that the person have affiliate links to the casino so he doesn’t care .. when I send them email they said they do not support my tactics in play so they are with them .. PLEASE HELP, I WILL ALSO HELP TO FIGHT AGAINST THOSE CASINOS FOREVER.. I promise!

ThePOGG
May 17, 2019

Hi mike111,

No donation is necessary. Your payment provider statement should show the deposits that were made. Can you please go back and find the relevant days and forward on your statement if it shows your deposit to be more than €57?

Thanks,

ThePOGG

ThePOGG
May 24, 2019

Hi mike111,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 31, 2019

Hi mike111,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Jun 07, 2019

Hi mike111,

If we have not heard from you by Friday the 14th of June I'll assume your payment statement does not indicate a payment of more than €57 and close this complaint.

Thanks,

ThePOGG

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Agreement

mike111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Up

April 25, 2019