Spinia - account closure
Resolved - The player opened a second account to bypass a self-exclusion. They have now had their deposit refunded.
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I have previously had an account with Spinia casion. at my request I had that account blocked.
Then after a while I opened another account. With my name and details.
I cashed and played. I spent about 20 - 40 euros in total.
Then I won 350 euros.
This was not possible when the amount was paid out.
I have been in contact with the casion. and also sent my documents for verification.
My account has been blocked by the security team and I can no longer play in the casino. and the money won has been seized.
I have emailed the casino several times about this and refer that I would like to know why and because of which one am I blocking about that I do not get a clear answer.
I hereby turn to you.
I would like you to help with this. that it gets back the amount won and that my access to the casino is allowed.
I have not observed fraud or wronged anything.
I hope you do my case justice.
In the attachment you will find the email with the casino.
I hope I have informed you enough about this.
Awaiting your response
thanks in advance
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