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Spinia – account locked

Ruling

Resolved - The reason that this player has not been able to play with their funds is that they set a Time Out that has now ended.

Read our Spinia Casino Review.

Player's Complaint

I made a deposit with my paysafecard card. And suddenly it turns out that somehow I have a blockade and I can not play for these funds.

Read the casino review

2 Responses

ThePOGG
Apr 22, 2019

Hi janbub43 - welcome to ThePOGG.com!

Firstly, this is an English language service. I've used Google Translate to convert your submission but in future you need to use a translation service before posting.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Apr 26, 2019

Hi janbub43,

I've spoken to the operator about this issue.

The reason that you've been unable to wager these funds is that you set a time out on your account. This will end on the 29th of April at which point your balance should be available to you.

Let me know if you have any questions about the above.

ThePOGG

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Agreement

janbub43 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 22, 2019