Spinia Casino - Allowed me to open account and play despite my active self-exclusion with another casinos using the same license
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
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I Have a active self exclusion on the license N1 interactive Ltd.
bob casino. I have set a self-exclusion limit of 6 months 2020-03-04 14:37:52 UTC at Bob Casino.
I if you self exclude from one N1 interactive Ltd casino you cant play on any in the same license. I got that confirmed by the chatoperator.
When you self exclude on there casinos you click a alternetive on How long you want your self exclusion To be and then you get a confirmation email, thats it.
No email was sent after asking why i want to self exclude or asked me if i had a problem on any of the casinos.
They ignored the self exclusions and the signs that was there. And did not follow the responsible gambling law.
Registration details was same on all casinos and i have sent in my id for them to get my history.
2020-04-03 I was allowed to play and made serval deposits up to 1380€ . On Spinia casino even though I had an ongoing self-exclusion at bob casino with the same personal information.
I Would like my deposits back on spina, no withdrawal was made here. Total deposits 1380euro
Hope we can solve this serious issue.
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