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Spinia – casino

Ruling

Found for the Casino - Spinia are in the process of applying for a Swedish license. They are not currently included in the Swedish national self-exclusion scheme.

Read our Spinia Casino Review.

Player's Complaint

I have blocked all games, go to your site, and deposit via trustu bank id, and of course you receive all my money, This is not right that you let people who have problems and just play play play, I come and turn to the game inspection and see what is wrong because you let me easily deposit and waste all my money. They cant take my money, i live in sweden and have blocked my

Read the casino review

5 Responses

ThePOGG
Aug 23, 2019

Hi kaktusblomma - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further I need to know - have you self-excluded with Spinia?

Thanks,

ThePOGG

kaktusblomma
Aug 23, 2019

Yes i have, talk to [EDIT], he dont care

ThePOGG
Aug 23, 2019

Hi kaktusblomma,

So you have previously requested a self-exclusion at Spinia casino? Not another site?

If so, how did the account come to be re-opened?

Thanks,

ThePOGG

kaktusblomma
Aug 23, 2019

I have turned off all gaming sites, do not know why this site has not responded to this. And when I talk to them, they didn't care. Has turned me off because I can't stop playing.
I hope someone can help me. [EDIT] on Spinia tell me, bleme yourself.

ThePOGG
Aug 23, 2019

Hi kaktusblomma,

If you mean that you've signed-up to the Swedish government's self-exclusion scheme, as Spinia are not currently licensed in Sweden they are not part of this program and as such your exclusion would not extend to them. You would need to self-exclude directly with Spinia for any exclusion to take effect.

Thanks,

ThePOGG

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Agreement

kaktusblomma consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 21, 2019