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Spinia - Missing funds

Ruling

Found for the Casino - While there may have been some confusion regarding a withdrawal, this player has played down their own balance.

Read our Spinia Casino Review.

Player's Complaint

I had € 200 real money in my casino account. I accidentally entered the wrong IBAN. Since my documents were still being processed. Was it with the money in progress. For this reason I wrote half the day with different employees from the casino but nobody could tell me what was going on until 9:00 am until late afternoon. 100 are definitely missing. I played with the remaining 100 euros in the evening and then I would have noticed 100 euros more. I have already factored in the money, which is why I paid the 100 euros. I had enough buffer to continue playing and it went really well. Please help mfg

Read the casino review

2 Responses

ThePOGG
March 26, 2020

Hi pnzer1986 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
April 3, 2020

Hi pnzer1986,

I've reviewed your transaction/play history at Spinia.

Your balance was €200 on the 24/03 at 07:21:05 server time. You requested a withdrawal of €100. You continued to play. At 08:20:21 your withdrawal was rejected and returned to your balance due to incomplete account verification. This moved your balance from €75.55 to €175.55. From this point you played your balance down to 0. The withdrawal was appropriately returned to your account and used in play.

Thanks,

ThePOGG

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Agreement

Pnzer1986 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.