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Spinia – No payments

Ruling

Resolved - Spinia Casino inform us that this player has been paid. The player has been non-responsive to our requests for an update so we assume they have received their funds.

Read our Spinia Casino Review.

Player's Complaint

I deposited 20 euros into the player's account when I did not receive the bonus I wrote in the chat and I was informed that there is a duplicate account and that the bonus will not be added I also wrote that the player's account would be closed. I won at the casino and applied for 750 euros. after a few hours I received an email that the withdrawal was canceled and the funds confiscated by the casino. only a deposit of a total of 20 euros was returned in the email it was written that the refund of funds won is not subject to discussion and the confiscation decision is final and the player's account will be closed. What can I do next to get my win?

Read the casino review

9 Responses

ThePOGG
Oct 02, 2019

Hi janekjanecki13 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further - have you opened other accounts with this operator?

Thanks,

ThePOGG

ThePOGG
Oct 08, 2019

Hi janekjanecki31,

I'm following-up on the above?

Thanks,

ThePOGG

janekjanecki31
Oct 14, 2019

Good morning. this is how the account with the Polish address was created but I moved to Germany permanently, I wrote about the change of address but it was not changed and I received a reply in order to create a new one. So I did, with the new account I was informed only about the lack of bonuses on payment.

ThePOGG
Oct 14, 2019

Hi janekjanecki31,

Can you please forward the communication where you were told to open another account to [email protected]?

Thanks,

ThePOGG

ThePOGG
Oct 17, 2019

Hi janekjanecki31,

Thank you for your email. However, the communication I am looking to see is the one where you were told to set up a second account. Can you provide this?

Thanks,

ThePOGG

janekjanecki31
Oct 17, 2019

Unfortunately I do not have one because the account has been blocked and the new one has been deleted

ThePOGG
Nov 05, 2019

Hi janekjanecki31,

Spinia have informed us that your balance has been restored and you are free to withdraw your funds. Could you please check and confirm?

Thanks,

ThePOGG

ThePOGG
Nov 12, 2019

Hi janekjanecki31,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 19, 2019

Hi janekjanecki31,

If we have not heard from you by Friday the 29th of November I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

janekjanecki31 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 2, 2019