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Spinia - Self-exclusion

Ruling

Resolved - An issue with the self-exclusion system at Spinia has been identified and rectified and this player has received the refund they are entitled to.

Read our Spinia Casino Review.

Player's Complaint

Hi!

I’ve played on different casinos under the N1 interactive Ltd.

Blocked myself on Spinia on the fifteenth of july for six months and could still play on other sites under the same licence.

According to there terms and condition this wouldn’t be possible, this is how it says:

WHAT IS SELF-EXCLUSION?

Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.

I could play on Maneki, BetChan, BetAmo, N1Casino and EUSlot. I therefore seak a refund on all my deposits on these sites in total 4009 Euro.

I’ve also speaked to the livechat with the question if I was blocked on any other casino would I been able to play on an other casino under the same licence and the answer was no.

I have all the conversations and email so I can send them if these would be any help in this case.

Best Regards

[EDIT]

Read the casino review

6 Responses

ThePOGG
January 21, 2020

Hi sethcrib - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
February 28, 2020

Hi sethcrib,

Our understanding is that a refund of the contested funds has been processed. It would be appreciated if you could confirm when you receive your funds.

Thanks,

ThePOGG

ThePOGG
March 6, 2020

Hi sethcrib,

Have you received your funds?

Thanks,

ThePOGG

SethCrib
March 8, 2020

Hi ThePogg!

I think I’ve got most of the money, but Maneki refuses to give me my money.. So if you can contact them again it would be great!

Thanks for the help so far!

ThePOGG
March 24, 2020

Hi SethCrib, I've reviewed your transaction history at Maneki. You have withdrawn more than you deposited. As such no further refund would be due in this instance. Thanks, ThePOGG

SethCrib
March 31, 2020

Hi ThePogg!

Alright! Then this case is closed and I Thank you for all of your help!

Thank you!

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Agreement

SethCrib consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 21, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.