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Spinia – Winnings with real money deleted and no cashout possible at all

Ruling

Resolved - Both the submitting complainant and Spinia Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spinia Casino Review.

Player's Complaint

Deposited 20 Euro with Neteller, lost it. Got free spins with 50 EUR max cashout, won 1.38 EUR bonus, wager done, tried to cash out 50.00 EUR real money. As there is no Neteller, had to try other methods but nothing worked. So I've uploaded documents and played again and won big, so I've tried to cash out again. However, after cancelling my cashouts again for unknown reasons, I've tried bank transfer and then they deleted all my winnings I made after wager and all what's left is 50.00 EUR in my Spinia account. Is that even legit? Real money is real money, or not? However, I am not even able to cashout the remaining 50.00 EUR. Only method I could use is Paysafecard so I've made an account with Paysafecard and tried to cash out again, but got cancelled, again, Reason: "Other". I can't go any longer. Please help

Read the casino review

7 Responses

Pelorojo
Aug 11, 2020

Their live support is not helpful at all. They keep telling me to try cashout again. Then should upload screenshot of Paysafecard account and try again. I've done that but it's cancelled again, method not available. For now, I made 11 cashouts, all cancelled.

ThePOGG
Aug 11, 2020

Hi Pelorojo - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Pelorojo
Aug 11, 2020

At least, I could finally cash out the 50 Euros successfully. Still, the question remains, if it's legit to delete winnings resulting from real money after wager is done. I cannot see any sense in cashing out and in again, just to be allowed to win. Your help is much appreciated. Thank you!

ThePOGG
Oct 02, 2020

Hi Pelorojo,

Spinia Casino have informed us that your balance has been restored. Could you please check and confirm?

Thanks,

ThePOGG

Pelorojo
Oct 02, 2020

Hi! That's true, they restored my balance. I'm now trying to cash out, hopefully it will work. I will report back once it's done. Thanks a lot!

Pelorojo
Oct 02, 2020

I can see that the money already arrived in my bank account. That was much faster than expected. So, it's all done. Thank you very much!!

ThePOGG
Oct 04, 2020

Hi Pelorojo,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

pelorojo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 10, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.