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SpinIt - Cashback not settled up

Ruling

Declined - This service will be declining to become involved in any further cases on behalf of the person named in this complaint file.

Read our SpinIt Casino Review.

Player's Complaint

Hello. I had noticed a successful claim against Spinit casino from another player in your claims section and took note because I fell foul to the same issue.

I last played at Spinit casino on December 3rd 2019. I had lost £1000 that day but could at least look forward to 10% (£100) cashback as per the arrangement the casino had made with me. An arrangement that had previously kept me coming back, depositing and playing on a weekly basis.

Shortly after my last visit they closed my account without settling the outstanding cashback. As far as I concerned this cashback is still outstanding.

Read the casino review

3 Responses

ThePOGG
May 27, 2020

Hi hardtimes - welcome back!

Can you provide the url for the complaint you found?

Thanks,

ThePOGG

hardtimes
May 29, 2020

Yes, it was this one

https://thepogg.com/complaint/spinit-failure-to-deliver-on-cashback-arrangement/

ThePOGG
June 2, 2020

Hi hardtimes,

I'm afraid we're going to decline this complaint and any future complaints from you.

Sorry we cannot be of further help.

ThePOGG

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Agreement

hardtimes consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • SpinIt
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

May 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.