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Spinit Casino - Confiscating Winnings!

Ruling

Found for the Casino - SpinIt casino have provide enough evidence to demonstrate that this individual is highly likely engaged in the operation of multiple accounts under names other than their own. This is a clear violation of terms and conditions and ThePOGG.com will take no further part in the representation of this individual.

Read our SpinIt Casino Review.

Player's Complaint

(i have selected thepogg as the casino name as spinit is not in the list of casinos)

At the beginning of November I registered to Spinit Casino, I deposited £200 and accepted their welcome bonus. I played through the wagering requirements and ended up winning £2500! I was so happy and immediately requested a withdrawal.

On the 13th of November I received an email from them asking to send the documents to verify my identity which I sent immediately.

On the 16th of November I received an email from them saying my winnings had been confiscated due to breaking terms and conditions, with a link to their site terms and the bonus condition terms. I read through all these terms and could not find any single term that I had broken.

I emailed them back and ask what I had done wrong and was told I would hear back from a manager, I have had no reply from any manager during this time despite chasing up my query numerous times.

On the 17th of November I queried on the sites live chat service why my winnings were confiscated, after waiting for the representative to speak to a manager she eventually came back and said the manager had stated the reason was ‘fraud and collusion’ and would not give me any further details!

I just don’t know where to go from here! I have certainly not committed any kind of fraud or collusion and am frankly offended to be accused of this!

Spinit will not give me any further details on the situation and now are ignoring all my emails!

Read the casino review

1 Responses

ThePOGG
November 23, 2016

Hi leighrender - welcome back!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

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Agreement

leighrender consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 23, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.