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SpinPalace – dont want to pay

Ruling

Found for the Player - As has become standard for this group, Spin Palace Casino have refused to discuss this complaint with our service.

Read our Spin Palace Casino Review.

Player's Complaint

I signed at spinpalace.com and made usd 300 deposit. After i won usd 895,65 they blocked my account! Went to live chat and the person said they will send me an email.

,p>Last week, Ruby fortune casino ( wich is same group os Spin Palace ) blocked my account after i won over 25.000 usd. They did pay me, and after paying me, they blocked my account.

If they dont want winners, they should close theire bussness.

At Spin Palace i wasnt paid yet! I want my money from Spin Palace.

Hope you can help.

Thank you,

[EDIT]

Read the casino review

2 Responses

ThePOGG
Feb 05, 2019

Hi miche1972 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are routinely non-responsive to player complaints submitted to this service. While we will try to contact them on your behalf you should be aware that the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 13, 2019

Hi michel1972,

Spin Palace have responded and unfortunately the have been clear that they will not discuss complaints with this service. All we can suggest at this juncture is that you take your complaint to their chosen ADR, eCOGRA.

Sorry we could not be of further help!

ThePOGG

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Agreement

miche1972 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Palace
  • Malta Gaming Authority
  • Bayton Limited

February 1, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.