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SpinShake – money that didn’t come to my bank account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our SpinShake Casino Review.

Player's Complaint

Hello dear administrator first sorry for my English I did cash out in this casino at 25.09 this was confirmed on 30.09 And then I asked live chat, they said this money was sent And when I look at the withdrawal management the amount of time this money should arrive in my bank account 2-6tage it's been 6 days today and the money hasn't arrived in my account And today I wrote to casino live chat but they are not interested they write answers like jokes when i want proof that the money has been sent they write silly answers again Then they write the same thing again and close the live chat in my face The money has not arrived in my bank account until today I don't think it will come after this time either But it is humane that the casino is joking and not interested in this issue. If you need any further information, you can write. Thank you in advance.

Read the casino review

4 Responses

ThePOGG
Oct 10, 2020

Hi bobarley007 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 23rd of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Oct 23, 2020

Hi bobarley007,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Oct 29, 2020

Hi bobarley007,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 04, 2020

Hi bobarley007,

If we haven't heard from you by Friday the 13th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

bobarley007 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinshake
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

October 8, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.