Spinson - Deposit refund request due to self exclusion
Resolved - An incorrectly applied self-exclusion has been corrected and the player has had their deposits refunded at all impacted EveryMatrix operators.
As previously mentioned, I have had gambling issues and as in the process of sorting out my finances and have gone through several years bank accounts and online accounts. All but two casinos have been fully cooperative - the first is the subject of my previous complaint - the second is EveryMatrix.
I had several accounts with everymatrix, many of which have been shut down or moved to another company. One of these is with Jetbull which is still under their license. This was self excluded several years ago.
On checking through I saw I had been able to register with several other sites and deposit all under the Same license.
I have had emails confirming the total deposits disputed since exclusion in three sites (Spinson £1580 PlayHippo £900 and DragonaraOnline £167.67) as £2647.67.
It is likely to be more on other sites but as they have changed ownership or closed and as EveryMatrix have not provided me with this I cannot evidence these.
I have emailed the sites individually who told me to speak with EveryMatrix. I have done his and they have refused to refund and cited their terms and conditions that should I open another account I would forfeit and monies. I do not free with this and strongly believe that they have breached their responsible gaming obligations and believe I am due a refund as above.
I have now self excluded on as many sites as I can and sought help and have changed banks etc to start afresh with my finances.
I can this please be considered
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