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SpinSports – missing $40

Ruling

Found for the Player - Despite our repeated efforts to contact Spin Sports to discuss this issue we have received no response whatsoever from the operator.

Read our Spin Sports Review.

Player's Complaint

Was playing lightning roulette on SpinSports.com in their live casino. I entered the room with $60. I tried to place 7 or 8 wagers, all of which gave errors stating "bet rejected". I left the room to go play blackjack instead but my account was now down to $20. $40 [missing] from me when all bets were said to have been rejected. What's worse is 3 of the 7 or 8 spins would have been winning spins. I go back into the lightning roulette room to contact live support who stated they were having technical issues and to contact the casinos support team via e-mail. I contacted spinsports customer service team at [email protected] as I was directed to do. They gave me the run around for 5 days before stating to me "We had our gaming providers have a look into your query and they have advised that: The funds was played and the bets was rejected." So they admitted that the bets were indeed rejected, and yet they are not giving me back the $40 that they [removed] while the bets were being rejected!! Please help!

Read the casino review

2 Responses

ThePOGG
Sep 10, 2019

Hi asi01071 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both negatively listed with this service and routinely non-responsive to complaints submitted to us. While we will try to contact the operator on your behalf, the chances of a successful mediation are very low.

Thanks,

ThePOGG

ThePOGG
Sep 27, 2019

Hi asi01071,

Spin Sports have informed us that they will not discuss this issue with our service.

As such all we can suggest you do is contact the operator's Canadian regulator the Kahnawake Gaming Commission.

Sorry we could not be of further help!

ThePOGG

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Agreement

asi01071 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Slots
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

September 10, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.