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Spinurai - Deposit disapeared

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Spinurai Casino Review.

Player's Complaint

I have successfully deposited two deposits to spinurai casino and two deposits have not been credited to the gaming account, spinurai casino has not responded to any requests for clarification, everything is fine through trustly, i.e. spinurai casino has received my deposited money, now they have closed my gaming account to keep my [EDIT] money

Read the casino review

9 Responses

User icon
thepogg
July 30, 2021

Hi jaketsi83 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
August 15, 2021

Hi jaketsi83,

Specifically what dates did you make the contested deposits on?

Thanks,

ThePOGG

User icon
thepogg
August 21, 2021

Hi jaketsi83,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 28, 2021

Hi jaketsi83,

If we haven't heard from you by Friday the 10th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
jaketsi83
August 30, 2021

16.7.2021

User icon
jaketsi83
September 11, 2021

What is this?spinurai casino confirm they found my lost deposit and they said money is returned,but noting happened.why you dont do nothing.?how like this casino can operated very big cheating

User icon
thepogg
September 12, 2021

Hi jaketsi83,

Please forward a payment account statement showing the specific deposits you believe were not credited to your account. Sent it to [email protected].

Thanks,

ThePOGG

User icon
thepogg
September 18, 2021

Hi jaketsi83,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 26, 2021

Hi jaketsi83,

If we haven't heard from you by Friday the 8th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jaketsi83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 29, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.