Split Aces – Self exculsion not upheld
Found for the Player - The Alpha Interactive Solutions group are enforcing self-exclusions across their group without doing checks at registration, meaning the free roll excluded players.
Read our Split Aces Casino Review.
I am currently dealing with a huge gambling and mental health issue I was advised to exclude from all casinos and gambling sites by my doctor and phsychiatrist.
I signed upto Gamstop and multiple single self exclusions booked in after loosing my life savings.
I excluded from Casino Napoli and I was explained that I wouldn’t be able to gamble with Their company again.
I had a meltdown weeks later and lost searches for a casino to gamble with I can’t recall the who meltdown but I ended up depositing £5013 with split aces owned by the same company and on the same licence to my knowledge as casino Napoli.
This has been passed onto one of their departments to deal with and nothing for over a week and no reply from customer service either.
I’m really having a bad time with this and it is making my health worse.
I emailed them the day after a loss of control explaining that I should have been self excluded and they haven’t refunded my money. Can you please resolve.
Read the casino review
Leave a Reply
You must be logged in to post a comment.