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Split Aces – slow payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Split Aces Casino Review.

Player's Complaint

Hello there, only after going through the last 10 days have I realized how bad of a reputation Split Aces Casino have and I’m so sorry to ask for your help but I really just need this resolved! I asked for a withdrawal of €800 on the 22nd of January, and I had to ask for them several times to start the verification process, which finally was agreed as being fully done with all my documents having been verified and received by the 25th of January. It’s now the first of February and the €800 is still in my account, no where near being processed and I’m starting to lose all hope of getting my money out. No bonuses were active, and I had deposited well over €900 into their casino over the past few months. Please help me get my withdrawal confirmed and out, they just keep lying to me and giving me excuse after excuse! I will never be playing with them again

Read the casino review

4 Responses

ThePOGG
Feb 04, 2020

Hi marzipan88 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 14th of February let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Feb 14, 2020

Hi marzipan88,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Feb 21, 2020

Hi marzipan88,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Feb 28, 2020

Hi marzipan88,

If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

marzipan88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Split Aces
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

February 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.