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Split Aces – Successful withdrawal no winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Split Aces Casino Review.

Player's Complaint

Won 500 euros, sent verification documents all accepted, withdrawal accepted but they won’t send me my winnings. Asked to speak to manager they refused and just keep telling me to wait. Feel like crying I need this for Christmas

Read the casino review

5 Responses

ThePOGG
Dec 15, 2019

Hi glitterqueen2 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Split Aces do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jan 14, 2020

Hi glitterqueen2,

Can you please forward on a copy of your bank statement showing transactions between the 13th of December and the 13th of January?

Thanks,

ThePOGG

ThePOGG
Jan 21, 2020

Hi glitterqueen2,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jan 28, 2020

Hi glitterqueen2,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Feb 09, 2020

Hi glitterqueen2,

If we haven't heard from you by Friday the 14th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

glitterqueen2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Split Aces
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

December 13, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.