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Split Aces – Withdrawal payment delay


Resolved - Both the operator and the player confirm that this issue has now been resolved.

Read our Split Aces Casino Review.

Player's Complaint

I made a withdrawal on 7th Jan and still awaiting for the withdrawal to be cleared. I have already submitted all ID proofs and docs as per requested. Customer service staff is extremely rude and unhelpful.

Read the casino review

4 Responses

Jan 21, 2019

Hi sidsaxena - welcome to ThePOGG.com!

Fristly, as a UK citizen you should only be playing with operators who hold a UKGC license. This operator do not and are breaking UK law by accepting your play.

Split Aces are Blacklisted with this service. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.



Feb 05, 2019

Hi sidsaxena,

I've discussed this issue with the operator and they've informed me the problem has been resolved. Can you confirm this?



Feb 05, 2019

Issue has bee resolved.
Thabks fir your input.

Feb 08, 2019

Hi sidsaxena,

Thanks for letting us know - it is appreciated!



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sidsaxena consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Split Aces
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 20, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.