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Split Aces – Withdrawal payment delay

Ruling

Resolved - Both the operator and the player confirm that this issue has now been resolved.

Read our Split Aces Casino Review.

Player's Complaint

I made a withdrawal on 7th Jan and still awaiting for the withdrawal to be cleared. I have already submitted all ID proofs and docs as per requested. Customer service staff is extremely rude and unhelpful.

Read the casino review

4 Responses

ThePOGG
Jan 21, 2019

Hi sidsaxena - welcome to ThePOGG.com!

Fristly, as a UK citizen you should only be playing with operators who hold a UKGC license. This operator do not and are breaking UK law by accepting your play.

Split Aces are Blacklisted with this service. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 05, 2019

Hi sidsaxena,

I've discussed this issue with the operator and they've informed me the problem has been resolved. Can you confirm this?

Thanks,

ThePOGG

sidsaxena
Feb 05, 2019

Issue has bee resolved.
Thabks fir your input.
[EDIT]

ThePOGG
Feb 08, 2019

Hi sidsaxena,

Thanks for letting us know - it is appreciated!

Thanks,

ThePOGG

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Agreement

sidsaxena consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Split Aces
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 20, 2019