Sportpesa - Self exclusion not followed
Found for the Player - SportPesa have made clear that they will not discuss this complaint - or any other - with this service.
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I have recently realised that I have an account with Sportpesa despite having several self excluded accounts with other websites under the TGP Europe license.
I believe the UKGC would insist that self exclusions are dealt with by the licensee and are honoured among all sites on the license. As is the case with other companies.
I believe therefore that had I won anything on sportpesa, i wouldn't have been paid out, and i also believe they should be have accepted my deposits at all.
When mentioning this to Sportpesa they tell me that they have changed their policy in 2018 and because i self excluded with the other sites in 2017 that it doesnt count.
However they have now closed my sportpesa account down anyway.
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