Springbok - Denied My Payout
Ruling
Found for the Player - The operator has failed to demonstrate a breach of terms and has decided to close this players account without payment.
Read our Springbok Casino Review.
Player's Complaint
I have been playing at Springbok Casino since December of 2017. On January 27, 2018, I contacted their customer support to confirm whether I can use their coupon codes even if I am from the Philippines and that if I win, I can cash out my winnings. [EDIT] from their chat support, confirmed and said yes, I can play using coupon codes and cash out my winnings and even asked me how much I'd like to deposit. So, since then I have deposited money and used the coupon codes Springbok has regularly sent to my email. Their system allowed me to use the coupon codes without problems. I deposited a total of 10 times. But recently, After making a deposit, I used one of the coupon codes they sent thru my email and I had a big win. The code allowed me to play with R1,000 and if I wager to R60,000, I can win up to R2,500. I had a big win so after I waged R60,000, I was left with about R7,000 but the max I could win was only R2,500. I tried to cash it out but now they have declined it with a reason Bonus Excluded Country. I am currently disputing this with [EDIT] from Springbok's finance department but I have a feeling they will just ignore my explanation. I honestly feel scammed. If all the coupon codes are invalid for me being from the Philippines, their system SHOULD HAVE NEVER allowed me to use them in the first place! As I have tried some coupons on their site which appeared as invalid since I am form the Philippines. But there are other coupon codes which their system allowed me to use. Now, if they will not pay me my winnings, I would like to get a FULL REFUND of EVERYTHING I HAVE DEPOSITED IN THEIR ONLINE CASINO. Please kindly help me in getting my winnings or at least all the money I deposited to them back. Thank you.
Read
the casino review
8 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi domfran36 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG