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Stakes - Casino doesn't want to pay and made up lame excuse for it!

Ruling

Found for the Player - Despite our repeated efforts to contract Stakes Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Stakes Casino Review.

Player's Complaint

I registered account on 17th August this year to stakes.com. My registered email address is [EDIT].

I won 35 euros and requested a withdrawal. I emailed my id and bill on19th and 23rd of August. Then on 28th August I emailed screenshot of my skrill profile. They declined my withdrawal because they said missing skrill document. But the rest of the documents are already verified. I asked what was wrong with the copy I emailed. They said they could not open it. So I sent another copy. This kept on happening since then. They kept on saying that they could not open it. I sent in different formats PNG, JPG JPEG etc as they requested. I lost count how many copies I sent them but they still could not open the file! My withdrawal is a small amount of 35 euros but they could not pay it since August simply because they cannot open the file. I told them to ask someone to open it for them because I always ask my son when I cannot fix things. I do not think that it is too hard to open a file. It took them more than four months and counting but they could not figure it out. Please help them so they can verify and pay me.

Read the casino review

4 Responses

ThePOGG
January 9, 2020

Hi ramath00 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ramath00
January 10, 2020

Hi I understand, thanks.

ThePOGG
January 28, 2020

Hi ramath00,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

zeller70
February 5, 2020

pogg so so you ever get any positive responses from these casinos as all I have read is sorry johns

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Agreement

ramath00 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Stakes Casino
  • Curacao eGaming
  • Mountberg Limited

January 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.