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Stakes – Deposit limit changed

Ruling

Resolved - Stakes casino are currently enforcing deposit limits manually. This error has been corrected and the player has been refunded.

Read our Stakes Casino Review.

Player's Complaint

I did set deposit limit in Stakes Casino 100 euros per week. I made 50 euro yesterday and 125 euros today. I asked them about limits set previously. Please look below their answers.

we didn't remove your deposit limit, it is imposed manually by us, for example, if you have a deposit limit of 100EUR, and you make one deposit of 80EUR, you can still make a new deposit of 20EUR, but if you want to make a deposit bigger than 20EUR, you can always do that, we cannot prevent you from doing that because the limits are imposed manually, not automatically.

What is the point set deposit limit? Stakes casino removed my limits. Otherwise how could the system let me more than 100 euros.

Read the casino review

6 Responses

ThePOGG
May 07, 2018

Hi Antony181980 - welcome back!

Before going any further, why are you still playing with Stakes casino? It is not even a month since they refused to pay you on the other complaint we managed on your behalf. They have unfairly denied you nearly €2k! If you're going to continue playing with groups that have already engaged in this sort of practice you are as much to blame as they are when you don't get treated fairly.

This operator has already stopped talking to us previously about your account. The chances that we can do anything to help you now are very slim.

ThePOGG

Antony181980
May 07, 2018

Hi

Thanks for the quick reply. Just trying to get something. But they are ridiculous for doing anything to get players money..

ThePOGG
May 10, 2018

Hi Antony181980,

The only thing you achieve by continuing to play with this operator is increasing the likelihood that they'll end up with more of your money. They've already demonstrated that they will not honour their own terms and conditions.

ThePOGG

Antony181980
May 10, 2018

I just got a mail from Stakes casino deposit refunds been approved. Anyways thanks for your help. Is there anyway to get my winnings of 1900 euros.

ThePOGG
May 14, 2018

Hi Antony 181980,

The operator has been clear with us that they've no intention of paying the balance of the previous complaint.

Thanks,

ThePOGG

Antony181980
May 15, 2018

Thanks for your help

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