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StarSpins – Problem Gambler

Ruling

Found for the Player - As has become standard for this group of operators, StarSpins casino has refused to discuss this issue with our service.

Read our StarSpins Casino Review.

Player's Complaint

Closed my account in April 2014 I am addicted to gambling and told them I had gambling promblems.

In March 2017 I spoke to the customer adviser I told them I was okay to play and that I would set a deposit limit. I spent a large amount of money. In early June they emailed me with concerns over my spending and I did not set a deposit limit. I was embarrassed and did not reply. My account was closed on 6th June. On 22nd I phoned them to reopen my account, I told them I was fine so they reopened my account. After spending £10000 again I closed my account due to gambling problems, this time they will not reopen

as I admitted to gambling problems. I feel my £10000 should be returned to me. As I admitted gambling problems and I ignored emails from starspins, I feel my account should not have been opened once let alone twice.

Starspins have refused to refund but have said because of gambling responsibiltys they will be pay £9.99 for each device and add gam block to them.

Why would they take responsibilty got my gamling issues.

Read the casino review

3 Responses

ThePOGG
Feb 01, 2019

Hi lyngod57 - welcome to ThePOGG.com!

Before we go any further, StarSpins are part of a group that are routinely non-cooperative in the management of complaints submitted to this service. While we will try to speak to the operator the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 13, 2019

Hi lyngod57,

Starspins have responded and unfortunately the have been clear that they will not discuss complaints with this service. They've asked us to refer you to their chosen ADR, eCOGRA. Our understanding is that eCOGRA do not review Responsible Gambling issues, but that may have changed since we last looked.

Sorry we could not be of further help!

ThePOGG

LynGod57
Feb 20, 2019

Ok thankyou I will try eCOGRA

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Agreement

lyngod57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • StarSpins
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Profitable Play Limited

January 31, 2019