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Staybet – Nonpayment of money the account is also not restored

Ruling

Found for the Player - Staybet, as has been seen repeatedly prior to this complaints, have failed to pay this player. They inform us they do intend to pay but have offered no indication of when and are non-responsive to our requests for updates.

Read our Staybet Casino Review.

Player's Complaint

I had the verified account.

I have ordered payment in December 2017.

Several months to me made promises about payment.

Then the casino has changed the website, and my account hasn't been restored on the new website.

The support service doesn't respond to my appeals.

The casino has just stolen my money.

Read the casino review

3 Responses

ThePOGG
May 18, 2018

Hi avantdir - welcome to ThePOGG.com!

What I can tell you is that Staybet have told us they are experiencing problems and are working to fix them. They have not however given any indication of when players will be paid.

This is obviously entirely unacceptable to us, but there's very little we can do about it.

We'll contact the operator about this issue but my honest expectation is that we won't be able to help you.

Thanks,

ThePOGG

avantdir
May 18, 2018

So all problem even not in when pay though there have already passed 5 months.
The problem is that they have just removed my account, without having moved it on the new website.

ThePOGG
Jun 04, 2018

Hi avantdir,

No further information has been forthcoming from Staybet and at this stage there is no indication that they are making efforts to pay players. We don't have any reasonable expectation of this situation changing in the foreseeable future.

All we can suggest at the present time is that you contact Staybet's regulator Curacao eGaming. You can find their seal on the Staybet website which links to their license page and has complaints information.

Sorry we could not be of more help!

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.