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Staybet – Nonpayment of money.

Ruling

Found for the Player - Staybet have been non-responsive to this complaint and have not paid this player. As such they've been moved to our Blacklist.

Read our Staybet Casino Review.

Player's Complaint

Good afternoon.

The game organization Staybet (staybet.com) doesn't fulfill the obligations, completely ignores my addresses. In this company I have opened the game account which has completely undergone verification what to me it has been reported in the letter of the company about.

The application for withdrawal of money has been submitted on December 11, 2017 (one and a half months ago). Payment is still not made though in rules such term of payment is specified here "5. The normal time for the cash out process is 48 office hours after requesting the withdrawal. This time starts only, when all requested documents are provided to us completely. The player agree, that he has also the responsibility to send his documents as soon as possible. Kanga B.V. reserves the right to decide a longer time when needed for more investigation. Cash outs won't be processed between fridays 5pm and mondays 10am." I ask for your help in control of performance by the company of the duties. And correspondence screenshots from Staybet I can provide screenshots with date of inquiry of money according to your requirement.

Yours faithfully.

Read the casino review

2 Responses

ThePOGG
Jan 29, 2018

Hi avantdir - welcome to ThePOGG!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Feb 26, 2018

Hi avantdir,

Unfortunately we've had no response to our repeated efforts to communicate with Staybet about this issue.

I have no reasonable expectation of this situation changing in the near future. As such Staybet and their sister property Slotsmoon have now been moved to Blacklist status.

All I can suggest you do at this stage is contact Staybet's regulator. You can find their license shield in the footer of their website. This particular regulator is not well known for helping players, but it's at least worth a shot.

Sorry we couldn't be of more help,

ThePOGG

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