StayBet - winning confiscation because of a single human mistake
Found for the Casino - This ruling is a technicality only. The player in question placed a single bet over the maximum allowed bet with a bonus. This single bet lost. Regardless of this not matching with an abusive pattern of play, not having had any impact on the win generated and having actively been to the detriment of the player/benefit of the casino, Staybet have decided to void the entire win.
Staybet are technically within their rights to do this, but we view this as opportunistic and predatory behaviour and strongly advise players to look elsewhere for a casino to play with.
About a week ago I registered an account with the casino and received their welcome bonus. I paid attention not to place bets over 5 euros (according to the bonus terms). However one time I clicked a wrong button by mistake and the bet size changed to 10 euros. I won nothing from this bet and fixed it right away. I placed hundreds of bets according to their bonus terms but because of this one mistake they confiscated my entire winnings money - over 1500 euros.
I tried to explain them the situation but they refused to accept it. With all due respect we are all humans and just because I once clicked on the wrong button doesn't mean I violate their terms.
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