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Staybet - Withdrawal delay

Ruling

Resolved - After a short payment delay, Staybet have resolved this issue and the player has received their full payment. We consider this issue Resolved.

Player's Complaint

I deposited 400 into my Staybet account. I placed some bets and some days later I asked a withdrawal of 300 euros. I was told to send them via e-mail my IBAN and SWIFT number as the withdrawal couldn't be processed online. I sent the details they asked and they told me that my withdrawal was registered and it will be processed as soon as possible. There have passed 10 days and till now there is no progress. I always receive the same answer: "as soon as possible".

I had no bonus and my account is verified. So, I cannot understand why there is such a delay... As it is my first withdrawal and as I don't receive any exact answer, I am a bit worried...

Read the casino review

4 Responses

ThePOGG
February 15, 2017

Hi makisoglou - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
February 15, 2017

Hi makisoglou,

I've spoken with StayBet about this issue. They inform me that the payment has indeed been sent, recognise that it should not have taken this long to arrive and apologise for the delay and ask that you wait a few more days and it should be with you.

I'll follow up with you next week to confirm receipt and if you still don't have your funds then chase this again with the operator.

Thanks,

ThePOGG

makisoglou
February 16, 2017

Thanks a lot! I have already received the amount! Best wishes, [EDIT]

ThePOGG
February 17, 2017

Hi makisoglou,

Thanks for taking the time to let us know - it's much appreciated!

ThePOGG

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Agreement

makisoglou consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 15, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.