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Sticky Slots – Payout request refused and confiscated winnings

Ruling

Unresolved - While Progress Play have provided and explanation for their reasons for non-payment of this player, they have decided they are no longer willing to share evidence with us. As such this case has to be marked as Unresolved.

Read our Sticky Slots Casino Review.

Player's Complaint

I have requested a payout of $2,000 and refused as they said I breached their wagering terms from bonus which I didn't know about, they gave me a bonus of $26 and Max bet for that was $1.25, why would I accept a bonus when I was on a hot streak and already won over $1,000. And won over another $1,000, tried to ask for pay out of $2,000 and they refused it and took my winnings, I didn't receive a notification of accepting the bonus of $26, so they refused my request and took away my winnings, I had thought I found the casino to stay at, now I will search for a casino to play at, any suggestions

Read the casino review

3 Responses

ThePOGG
Apr 23, 2018

Hi curtis97,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

curtis97
May 03, 2018

I found out that same week it has happened to another player username mickyb, with same problem, bonus added without his knowledge and winnings taken away and payout refused, I should have used this site to review casinos, now I have a hard time looking for one

ThePOGG
May 25, 2018

Hi curtis97,

After a long conversation with this operator - or more specifically their platform provider Progress Play - they have informed us that they will no longer be sharing evidence with us during the complaint management process of any complaints. This is very disappointing to us as in recent months we felt that this group were moving in a direction in terms of policy changes that could have resulted in their operators' obtaining positive statuses. This is a significant change in policy considering that this group has been cooperative in the management of player complaints for years.

Unfortunately this means that there's nothing further we can do to help you with this case.

The operator has informed us that they've sent the relevant documentation to you with respect to this case.

I would recommend that you contact Malta Gaming Authority this group's regulator if you want to take this case further.

Sorry we could not be of more help!

ThePOGG

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