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Sunnyplayer - refuses to pay bonus funds

Ruling

Found for the Casino - This player has place two bets on different outcomes of the same match across the ComeOn group properties violating bonus terms.

Read our Sunny Player Casino Review.

Player's Complaint

Back in May, I used a 50% 300 Euro bonus from Sunnyplayer and wagered all of it with bets on sport events. I also did this several times before on Sunnyplayer and never had a single problem.

After reaching the required wagerings I had 5.830,84 Euro in my account. Then, I wanted to withdraw the whole amount but unfortunately I have received an email from Sunnyplayer Management that my bonus funds have been removed and I will only receive the real money amount. They sent me the amount of 3789,20 Euro which they say is the amount that was my own money and removed the bonus funds from my account. Thus, I am still missing the amount of 2041,64 Euro.

I immediately asked for the reason why they would remove my bonus funds and they answered the day after saying: In addition to the general rule that the bonus provided can be withdrawn, the decisive factor here is the fact that you have gained an unjustified advantage by placing bets on your accounts. This risk minimization violates the bonus terms.

This stated above is the final answer on the case from Sunnyplayer. Earlier, they more or less sent general messages which were in no way specific to my case as there was no proven mistake which I might have done.

So for me atleast, again the final answer from them does not show a reason which allows them to remove my funds.

I hope you are able to help me out here.

Read the casino review

2 Responses

User icon
ThePOGG
June 16, 2019

Hi markramer - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 26, 2019

Hi markramer,

I've discussed this issue with SunnyPlayer and unfortunately we cannot uphold your claim.

SunnyPlayer carry the following term:

"Werden 2 oder mehrere Einsätze auf verschiedene Ausgänge der gleichen Wette oder das gleiche Ereignis (Sport und Casino) platziert, wird der gesamte Bonus ungültig. Diese Regelung findet sowohl auf den einzelnen Webseiten als auch auf den Partnerseiten von PlayCherry Ltd. bzw. ComeOn! untereinander Anwendung. Bei Nichteinhaltung einer der oben angeführten Bestimmungen verlieren der Bonus als auch die mit dem Bonus erzielten Gewinne ihre Gültigkeit."

You also hold an account with SunMaker - another PlayCherry Ltd operator. Across the two sites you place a bet on the Stade Rennes vs Monaco match to draw and also one Stade Rennes to win. This is two separate bets on different outcomes of the same event and contravenes the above term. As such the operator are within their rights to void your bonus and reset both parties to pre-contract conditions.

Sorry we could not be of more help.

ThePOGG

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Agreement

markramer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sunny Player
  • Malta Gaming Authority
  • PlayCherry Ltd

June 16, 2019

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