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Superior – Account Self Excluded

Ruling

Declined - We do not manage complaints related to disputed transactions. These claims need to be managed by the payment provider and police.

Read our Superior Casino Review.

Player's Complaint

I self excluded on 23 April on Superior Casino and it's sister sites. I logged onto my online banking today and they have taken £380 out of my bank account in numerous transactions. I have reported to my bank any advise how l can get my cash back thank you.

Read the casino review

1 Response

ThePOGG
Apr 30, 2019

Hi waleslegend - welcome to ThePOGG.com!

Firstly, as a UK citizen you should only be playing with operators that hold a UKGC license. Superior Casino do not hold a UKGC license and as such are breaking UK law by accepting your play.

Unfortunately there's nothing we can do to assist you with this issue. Where you are claiming that payments/transactions have been engaged without your permission you are claiming that a crime has been committed. As such this needs to be investigated by your bank and reported to your local police. It is beyond the remit of this service.

ThePOGG

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Agreement

waleslegend consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Superior
  • Curacao eGaming
  • SSC Entertainment NV

April 29, 2019