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Superior – casino won’t pay out


Found for the Casino - This player acknowledges that multiple accounts which is in breach of terms and conditions. As such there's nothing we can do to help them.

Read our Superior Casino Review.

Player's Complaint

I had an account with superior casino but I closed it . I opened a new account and made several deposits and won £14000 now the casino is saying I breeched the terms and conditions by having a duplicate account . If this is this case why did they let me open the new account and deposit .

Read the casino review

1 Response

Jul 10, 2019

|Hi redberry - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. Superior Casino carry the following term which you agreed to at point of registration:

"SC permits only one casino account per household, IP address, email address or computer at each of its casinos. Having a linked account at the casino may cause your account to be closed and any winnings forfeited."

If you have opened more than one account you have breached the above term and the operator ware within their rights to void your win.

You should also be aware that as a UK citizen you should only be playing with operators that hold a UKGC license. Superior Casino do not have a UKGC license and as such are breaching UK law by accepting your play.

Sorry we cannot be of further help.


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redberry consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Superior
  • Curacao eGaming
  • SSC Entertainment NV

July 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.