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Superior – casino won’t pay out

Ruling

Found for the Casino - This player acknowledges that multiple accounts which is in breach of terms and conditions. As such there's nothing we can do to help them.

Read our Superior Casino Review.

Player's Complaint

I had an account with superior casino but I closed it . I opened a new account and made several deposits and won £14000 now the casino is saying I breeched the terms and conditions by having a duplicate account . If this is this case why did they let me open the new account and deposit .

Read the casino review

1 Response

ThePOGG
Jul 10, 2019

|Hi redberry - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. Superior Casino carry the following term which you agreed to at point of registration:

"SC permits only one casino account per household, IP address, email address or computer at each of its casinos. Having a linked account at the casino may cause your account to be closed and any winnings forfeited."

If you have opened more than one account you have breached the above term and the operator ware within their rights to void your win.

You should also be aware that as a UK citizen you should only be playing with operators that hold a UKGC license. Superior Casino do not have a UKGC license and as such are breaching UK law by accepting your play.

Sorry we cannot be of further help.

ThePOGG

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Agreement

redberry consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Superior
  • Curacao eGaming
  • SSC Entertainment NV

July 9, 2019