SuperLenny - Account closed.
Declined - As Alternative Dispute Resolution services are prevented from managing complaints against UKGC licensed operators that involve Self-Exclusion issues, we have to decline this complaint.
Read our SuperLenny Casino Review
Account with SuperLenny was set up and around £500 deposited over the period of 3 days. No issues with setting up and account or making a number of deposits over a 3 day period.
Enjoyed a couple of good wins and requested a withdraw.
Went to check and was told account was closed as I had self excluded on a sister site.
The sister site was never self excluded from the account was requested to be closed by me as in my opinion it was awful and I didn't want to leave an unused account open with sensitive information stored. I was advised 5 years was the maximum I could close it for which I thought was fine as my card would have expired by then. AT NO POINT was responsible gambling mentioned by me or the casino.
All of this was confirmed by SupperLennys CS on their online chat.
I was told deposited would be returned which to be fair have been however £2900 has been "confiscated"
The casino offer no evidence of a self exclusion due to responsible gambling but will not concede they are in the wrong and reopen the account. The complaint was listed on another forum but the casino refuse to share what they say is evidence of the reason behind it and the site owners have not got involved.
Worth noting is I received a marketing email from the same company it is claimed I self excluded from a week ago. Clearly set out in their terms is when a self exclusion occurs all marketing stops.
Further evidence of the casino just not wanting to pay winnings out.
the casino review
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