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Supreme Play – Withdrawal problems


Supreme Play casino were quick to respond to this complaint and had the issue resolved before we got involved.

Read our Supreme Play Casino Review.

Player's Complaint

I joined this casino and actually won some money so I tried to withdraw it on 6th Sept2013, their terms state 24 hours, eventually they sent me the mail requesting verification which I filled in and sent back, this docs were accepted but then still nothing, I was then asked for someone to call me for more verification but every time I arrange a time they do not call, then eventually Michelle called me, verified everything and said the withdrawal would be made, but still nothing. their customer service are clueless and will not help/ it has now been two weeks and I am still waiting.

Please help?


Read the casino review

2 Responses

Oct 06, 2013

Hi abrown1,

Apologies for the delay posting this complaint - due to some sever server issues throughout September we lost a substantial amount of content and this is me just replacing it.

I think this issue has now been resolved, but I am due to speak with a member of Supreme Play management tomorrow, so please update me if this is still an ongoing problem.



Oct 08, 2013

Hi abrown1,

I've been in contact with Supreme Play management today and they inform me that the delay in payment was due to being unable to reach you for the required phone call verification. They also inform me that the payment was made a few days after this complaint was initially submitted and that you've continued to play since this point.

Combined with this - and I completely appreciate this is in large part my fault due to the site downtime - I haven't heard back from you and as such I'm going to assume that this issue is resolved and close this complaint.

If there are any further issues or any of the above is not factual please don't hesitate to get in touch.


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