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Sven-play - missing balance

Ruling

Found for the Player - SvenPlay has informed us that they will not cooperate with this service to manage player complaints.

Read our SvenPlay Casino Review.

Player's Complaint

I singned up to Sven-play casino 16.5.2021. I have not played in the Sven-play casino earlier. I took a part to welcome campaign. I deposit 100€ and got 200€ as a welcome bonus. I completed wagering requirement and after that I had 4481€ winnings on my account. I tried to withdraw my winnings. However, my withdrawal request was rejected and my balance was "corrected down". After that, I had 400€ in my gaming account and 4081€ was disappeared somewhere. I have tried to contact them, but they have not answered on the chat. In addition, Sven-play has deleted my gaming, deposit and withdrawal history from their site. I have screenshots from them. I have not done anything wrong.

Read the casino review

0 Responses

thepogg
May 21, 2021

Hi Henrip - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

thepogg
May 30, 2021

Hi Henrip,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, MADRE. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

Henrip consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sven-play
  • Malta Gaming Authority
  • L.C.S Limited

May 20, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.