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Sven-play - VPN violation

Ruling

Found for the Casino - Contrary to this player's claim, they have in fact been using a VPN which is clearly prohibited in the Sven-Play terms of use.

Read our Sven-Play Casino Review.

Player's Complaint

I won 3047€ like 2 months ago. I uploaded 12 documents and IDs and different kind of a proof of me and where I live etc. They always came up something new to proof as I tried to withdraw. One time withdrawal wasn't rejected but It never came to my account, and it wasn't in the Sven-play account either. I tried to ask about that but they never replied to my emails and via chat they just didn't answer either. So after all they accused that I have used VPN and they just wiped my account to 0€. I don't even own VPN !? I have done everything they asked for and send selfies and all kind of personal information and for what ? Absolute nothing.. Im pissed, please help me. I have some screenshots of my Sven-play balance when I had 3k , they're on my computer.

Read the casino review

1 Responses

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thepogg
December 16, 2021

Hi Eedulogy,

Sadly there is nothing we can do to assist you. It is a straightforward matter to confirm that you are in fact using a VPN and this operator clear terms prohibiting the use of VPNs. That being the case the operator are within their rights to consider your account void.

Sorry we cannot be of further assistance.

ThePOGG

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Agreement

Eedulogy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sven-play
  • Malta Gaming Authority
  • L.C.S Limited

December 15, 2021

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