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Svenbet – non-payment

Ruling

Found for the Player - Svenbet are refusing to pay this player due to 'arbitrage betting' but in our opinion they have insufficient evidence to support this claim.

Read our Svenbet Review.

Player's Complaint

Hello to all,

I wanted to share today [EDIT].

So before 3 weeks i opened an account by them and deposited 600eur via SOFORT and after 3 bets, i made 1800EUR. Requested cashout, they told me that they need verification. Sent them ID,sofort payment verification and at the end selfie and after 1 week got that message:

Hello,

Svenbet reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer, the full balance will be paid out unless any fraudulent (e.g. arbitrage.bonnus abusing,etc.) behaviour is suspected Svenbet also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behaviour.

Winnings from sports bet deducted from account , deposited amount remaining for the cash-out.

Kind regards,

KYC Team

And of course, after that one, no reply to my mails, no reply at chats and i can't get even my deposit from 11 days which is boring story.

[EDIT]

Read the casino review

7 Responses

ThePOGG
Mar 08, 2019

Hi eemurla - welcome back!

Before we can do anything to help you, you need to provide your full name.

Thanks,

ThePOGG

eemurla
Mar 08, 2019

[EDIT] is my full name
waiting to hear back from you :)

ThePOGG
Mar 15, 2019

Hi eemurla,

As you've posted this complaint under a different brand, I need you to confirm that you give us permission to share your information with the following groups (and for these groups to share your information with us):

- SvenBet
- CW Marketing BV
- Curacao eGaming

Thanks,

ThePOGG

eemurla
Mar 15, 2019

Yes i confirm and give permission

eemurla
Mar 26, 2019

hello,
is there some update?
still no reply from svenbet even no funds.

eemurla
Apr 02, 2019

hi thepog,

is there some update about the case or ?
i will be interested to hear back from you

ThePOGG
Apr 19, 2019

Hi eemurla,

I've discussed your issue with the operator. Svenbet believe that you have engaged in what is known as "arbitrage betting". This is an activity that is explicitly prohibited by the Svenbet terms and conditions. Having reviewed the evidence that Svenbet have gathered to support their position, while there is some indicators that would suggest they may be right, they do not in our opinion have enough supporting evidence to be confident enough that there has been a breach of terms to justify non-payment. Unfortunately the operator are not willing to change their position.

Sorry we could not be of further help!

ThePOGG

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Agreement

eemurla consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Svea
  • Malta Gaming Authority
  • PlayCherry Ltd

March 7, 2019