SvenBet – (part of Campeon) Took my 250 euro and blocked my account
Found for the Player - Svenbet have claimed that this player has behaved in an abusive fashion but refused to provide any supporting evidence.
Read our Svenbet Casino Review.
On the 1th of June 2019 i made a withdrawal to my bank-account of € 212. After a week or so i was curious why my money was not yet on my bank account so i looked and saw that the withdrawal was still pending at the casino.
I asked the live chat, they told me there was some kind of delay and it would be fixed soon enough.
A few days later i looked again and the withdrawal was suddenly rejected and the money was gone from my account.
There was no communication about this, and i had no idea why.
So i have sent an E-mail. No response. I have sent another one, no response. I have asked Live-chat, they could not help me either, they told me to have patience.
Finally after another few days i got a very short, copy-paste email from the customer support:
Regarding Terms & Conditions;
12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
As you can see it it not a personal e-mail, those are just pasted rules from theire terms and conditions.
So naturally i replied asking what they meant. Where did those suspicions came from, what bet or bets specifically do they mean or what group of people ?
After sending 5 to 10 e-mails about this ( without ANY response) i asked the live chat if they could clarify things. They told me something like:
'we do not have to discuss the reasons with our clients'
'we do not owe you an explanation'
Instantly after this, they have blocked my account on SvenBet.
So i went to EvoBet and CampeonBet. On those accounts i had a total of 50 Euro( approximately).
I contacted the customer service by E-mail and Live chat there also, dozens of e-mails are unanswered. And in the live chat they told me:
' we can block customers at any time withouth having to explain why'
' We do not correspond or disccuss the reasons why'
And obviously, they blocked my account there also, so that money is also gone.
So they basically say, they can do whatever they want withouth having to explain themselves.
I am getting really despaired here:
They block my accounts and [kept] my money, and i don't even know why.
They have been ignoring my e-mails (and live chat) for weeks.
So i did some digging online and i found out who the owners were, where they are located etcetera.
I started to doubt my e-mail functionality so i even tried to contact the owners on Facebook, again i am being completely ignored.
After i contacted them on Facebook i finally DID get a reply. No explanation or apology for ignoring me and [keeping] my money, no it was a threat.
They would contact Europol because i used facebook for contacting them. They did not like my behaviour and communication.It was kind of funny, in that e-mail they said:
We were more than willing to help you resolve your complaint, however your behavior is not appreciated by our side.
Yeah right !
It is obviously not a suprise that i don't like their behaviour and (lack of) communication also.
As i said i am getting really despaired here and i have no idea how to get in contact with them, nor do i know how to get my money back.
The forum's are filled with complaints about the casino's so i am probably not the first, nor the last one to report them.
Any kind of help / tips would be very much appreciated,
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