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Tangiers - multiple accounts

Ruling

Found for the Casino - Tangiers Casino have provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our Tangiers Casino Review.

Player's Complaint

I played and won with their sign up bonus of 25 free spins. They said I had to deposit $ 10 to withdraw. I did this and a total of $ 117 could be withdrawn and I requested a withdrawal ... They said the withdrawal process would take 5 days. After 5 days, they did not withdraw. When I asked the reason, they replied: We have checked your account and we want to inform you that this account was closed due to several discrepancies in it. Please note that this decision is irrevocable ...... and after that I emailed them several times to explain, but they treated me rudely and disrespectfully and gave no explanation. In fact, they not only did not give me the win, but also [EDIT] $ 10 from me. It was my first time registering there. Reasons like having multiple accounts, which are usually for non-payment, do not convince me at all ... If this is not their reason for not paying, they should disclose my account information or other accounts. How long do these casinos want to continue this scam ???

Read the casino review

8 Responses

User icon
thepogg
July 17, 2021

Hi Zednight500 - welcome to ThePOGG.com!

To be clear - the operator have refused to pay you on the grounds that they believe you have opened multiple accounts and you assert that you have not operated multiple accounts. Is that correct?

Thanks,

ThePOGG

User icon
Zednight500
July 18, 2021

Hello

thank you

When there are now 300 casinos with better offers than this casino that I can play there

Why do I have to have multiple accounts in their casino?

I did not find the answer to this question. If you know the answer, please tell me

If the casino claims I have multiple accounts, I will allow them to publish the information of all my accounts.

User icon
thepogg
July 25, 2021

Hi Zednight500,

A large number of people try to open multiple accounts, under their own name and other names, in an attempt to access promotions more often than they are entitled to.

So are you asserting that you have not opened more than one account?

ThePOGG

User icon
Zednight500
July 25, 2021

Hi

I do not need to do this because experience has shown me that if I do not win in one casino for the first time, I will not win again and I will try my luck in another casino. I have been following this strategy for a long time. Therefore, it is not possible I have 2 accounts in a casino.

Thank you

User icon
Zednight500
July 30, 2021

Hi

I want to know if I can complain about this casino on another site?

Because I have to get my money from casino tangiers and they do not seem to want to respond to my complaint here

They should know that I do my best to get my money from them who did not pay me without any reason and evidence.

User icon
thepogg
August 1, 2021

Hi Zednight500,

You are entitled to do whatever you wish, but:

i) If you ask another mediator to review this matter we would ask that you inform us. We would halt any further actions on this matter. Sending multiple independent parties to investigate the same issue at once generally just makes mess.

ii) The operator has not yet been contacted and has no access to this page at the present time. Please read our Complaint Guidance to understand how our complaint management system works.

I need you to answer "yes" or "no" - have you opened more than one account at Tangiers Casino?

Thanks,

ThePOGG

User icon
Zednight500
August 1, 2021

No

User icon
thepogg
August 8, 2021

Tangiers Casino has provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Zednight500 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tangiers
  • Curacao
  • Celicorp Limited

July 16, 2021

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