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Tangiers – No payout

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus. As such there is nothing we can do to help them.

Read our Tangiers Casino Review.

Player's Complaint

I deposited $50 AUD into my account and recieved bonus money, I played $39 AUD of my deposited money before winning $11000, it was classed as bonus money before stating that it was real money, I then did a withdrawal in 2 lots $4000 maximum allowed to withdrawal and $1800,it was all good untill I checked on my pending withdrawal only to find it was reversed and my $5800 was taken off me by the casino, after trying to speak to anyone there reason was I used bonus money, but infact I never got to the bonus money as the winnings was from my deposited $50 AUD, then after nearly 29 attempts to contact a personal from the casino regarding my matter, no one has taken the time to get back to me, when I ask a technical person they tell me it's not there problem and I need to email accounts or security which I have done on numerous occasions to no avail, I have all screen shots and bonus rules relating to the issue, please help regards [EDIT]

Read the casino review

4 Responses

ThePOGG
Aug 23, 2019

Hi noidea - welcome to ThePOGG.com!

Bonus terms and conditions apply to all wagers whilst you have an active bonus within your account. Have you breached the bonus terms?

Thanks,

ThePOGG

noidea
Aug 23, 2019

No never breached there bonus terms at one point, my winnings were still in there bonus money, then they transferred my bonus money into real cash money that's when I withdrawaled $5800 only to have it removed 7 days later and no trace of my winnings

noidea
Aug 28, 2019

Hi guys not sure what's going on, I received an email from Tangiers casino saying to fill out withdrawal forms they have sent me and to send them back, then if everything is ok they will go ahead with the withdrawal, can you please find out what is going on regards noidea

ThePOGG
Sep 03, 2019

Hi noidea,

Tangiers have now provided us with your transaction history.

On the 27th of June at 11:26:04 server time you deposited 50EUR and received a 25EUR bonus. This bonus came with a 35xb wagering requirement (875EUR).

At 12:37:00 you started betting at a wager size of 5.32/spin, exceeding the maximum allowed wager while playing with a bonus of 5EUR. At this stage you had only completed 408.06EUR of the 875EUR meaning that you were still subject to bonus restrictions at this point.

Unfortunately that being the case the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we could not be of more help.

ThePOGG

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Agreement

noidea consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tangiers
  • Curacao eGaming
  • Celicorp Limited

August 22, 2019