Tangiers - No payout
Ruling
Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus. As such there is nothing we can do to help them.
Read our Tangiers Casino Review.
Player's Complaint
I deposited $50 AUD into my account and recieved bonus money, I played $39 AUD of my deposited money before winning $11000, it was classed as bonus money before stating that it was real money, I then did a withdrawal in 2 lots $4000 maximum allowed to withdrawal and $1800,it was all good untill I checked on my pending withdrawal only to find it was reversed and my $5800 was taken off me by the casino, after trying to speak to anyone there reason was I used bonus money, but infact I never got to the bonus money as the winnings was from my deposited $50 AUD, then after nearly 29 attempts to contact a personal from the casino regarding my matter, no one has taken the time to get back to me, when I ask a technical person they tell me it's not there problem and I need to email accounts or security which I have done on numerous occasions to no avail, I have all screen shots and bonus rules relating to the issue, please help regards [EDIT]
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Hi noidea - welcome to ThePOGG.com!
Bonus terms and conditions apply to all wagers whilst you have an active bonus within your account. Have you breached the bonus terms?
Thanks,
ThePOGG