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Tangiers - They canceled my withdrawal of my winnings

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Tangiers Casino Review.

Player's Complaint

Hi one the amount of $8600 Canadian they said I was only allowed to withdraw $4000 a week So I withdrew $4000 I Uploaded my verification documents as required they received them And Notified me that I would receive them within 5 to 7 business days I woke up today and checked my email and they say that they have the right to revoke my winnings Please help This is not just a small amount of money I played out the other $4600 withdrew 4000 And now they say their cancelling it

Read the casino review

7 Responses

User icon
ThePOGG
January 1, 2021

Hi sendit2020 - welcome to ThePOGG.com!

What reason has the operator given you for non-payment?

Thanks,

ThePOGG

User icon
sendit2020
January 6, 2021

We hope this email finds you well.Please be informed that a full review of your account took place. The review included all documents, profile information, all account activity and game logs. When checking the game logs, we noticed that you had bets of over 5, which is a breach of our terms and conditions.Due to this reason, unfortunately your withdrawal request could not be approved and all the winnings were voided, as per the following rule that can be found on our site, under the Bonus Rules page: Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit. You can also check this info in the game activity logs on your account.

User icon
sendit2020
January 6, 2021

I just copies out what days into me and Add it in the comments above

User icon
ThePOGG
January 10, 2021

Hi sendit2020,

Did you place bets higher than $5 while playing with a bonus?

Thanks,

ThePOGG

User icon
sendit2020
January 11, 2021

Yes I did

User icon
sendit2020
January 11, 2021

Yes I did place my bet higher than 5

User icon
ThePOGG
January 17, 2021

Hi sendit2020,

In that case there is nothing we can do to assist you. If you have breached the terms associated with a bonus you have claimed the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract positions.

Sorry we could not be of further help.

ThePOGG

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Agreement

sendit2020 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Tangiers
  • Curacao eGaming
  • Celicorp Limited

January 1, 2021

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