Tangiers - Withdrawals denied by the casino
Ruling
Found for the Casino - The winnings this player is contesting were generated via play with a No Deposit Bonus, that due to claiming multiple No Deposit Bonuses would never have been withdrawable.
Player's Complaint
Hello,
A few days ago I used a bonus of 25 free shots in the casino, I got a profit of around 1600 USD, but according to the rules of the casino, this is just to test the games.
After this, feeling lucky, I deposited 25 USD and played until reaching a total of 3900 USD. Now, when I try to withdraw the support group from the casino, it tells me that the money comes from a bonus, although part of it comes from the money I entered and does not allow me to withdraw it.
They tell me to send an email to [email protected] But I've already sent two and there's never an answer.
I appreciate if you can help me.
(Sorry for my bad English: p)
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Hi mauriyi - welcome to ThePOGG.com!
I'll contact the casino and see what we can find out for you.
Thanks,
ThePOGG