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Tangiers - Withdrawals denied by the casino

Ruling

Found for the Casino - The winnings this player is contesting were generated via play with a No Deposit Bonus, that due to claiming multiple No Deposit Bonuses would never have been withdrawable.

Player's Complaint

Hello,

A few days ago I used a bonus of 25 free shots in the casino, I got a profit of around 1600 USD, but according to the rules of the casino, this is just to test the games.

After this, feeling lucky, I deposited 25 USD and played until reaching a total of 3900 USD. Now, when I try to withdraw the support group from the casino, it tells me that the money comes from a bonus, although part of it comes from the money I entered and does not allow me to withdraw it.

They tell me to send an email to [email protected] But I've already sent two and there's never an answer.

I appreciate if you can help me.

(Sorry for my bad English: p)

Read the casino review

2 Responses

User icon
ThePOGG
May 1, 2018

Hi mauriyi - welcome to ThePOGG.com!

I'll contact the casino and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 21, 2018

Hi mauriyi,

I've discussed this issue at length and reviewed your transaction history with the operator.

On the 21st of April you claimed a No Deposit free spins offer and won $1601. This was your 9th No Deposit offer claimed in a row since registration without any deposits and as such was subject to the following terms:

"Only the first bonus applied on the player's account is considered a Welcome Sign-up Offer. The subsequent free bonuses that you receive before making your first deposit are not considered withdrawable."

As such any winnings from this offer were non-withdrawable.

You placed a withdrawal for these funds and immediately after made a deposit of $25 and receive a bonus. You proceeded to wager and lose these funds until you reached a balance of $8.81. At this point you had NOT completed the wagering requirements for you bonus. You then reversed the withdrawal you had submitted and continued to play. You lost the $8.81 before completing the wagering requirements for the bonus and as such were then playing with the reversed withdrawal, which as previously mentioned was void.

There were then a number of no deposit bonuses claimed, withdrawal reversal and play, but ultimately this was all happening with funds that you were never allowed to withdraw in the first place given that you had not deposited at the time you claimed the No Deposit coupon.

That being the case I'm afraid there's nothing we can do to help you.

ThePOGG

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mauriyi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 1, 2018

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