Tangiers - Wouldn't close my account when asked

Ruling

Resolved - We've repeatedly requested that this player provide further information with no response. As such we assume they've resolved their issue.

Player's Complaint

I reached out to Tangiers casino to close my account and they wouldn't instead they tried to coax me into staying. I have emails proving this and also on the chat line I explained I had a gambling problem but nothing was done. I also tried to withdraw money but they make it incredibly hard to do this, I uploaded all my documents but the credit card authority form as you have to print it out sign and send back so had to wait till I went to work, Because I do have a gambling I then went back in and lost all my money I'd requested to withdraw. I then asked to close my account which they ignored saying we can find a solution blah blah blah I then proceeded to deposit another $600. I feel they have failed with their responsible gambling by not closing my account and therefore I would like all my money back from 12 January. Thank you

Read the casino review

3 Responses