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Tangiers - Wouldn't close my account when asked

Ruling

Resolved - We've repeatedly requested that this player provide further information with no response. As such we assume they've resolved their issue.

Player's Complaint

I reached out to Tangiers casino to close my account and they wouldn't instead they tried to coax me into staying. I have emails proving this and also on the chat line I explained I had a gambling problem but nothing was done. I also tried to withdraw money but they make it incredibly hard to do this, I uploaded all my documents but the credit card authority form as you have to print it out sign and send back so had to wait till I went to work, Because I do have a gambling I then went back in and lost all my money I'd requested to withdraw. I then asked to close my account which they ignored saying we can find a solution blah blah blah I then proceeded to deposit another $600. I feel they have failed with their responsible gambling by not closing my account and therefore I would like all my money back from 12 January. Thank you

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3 Responses

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ThePOGG
January 29, 2018

Hi salvo1210 - welcome to ThePOGG.com!

Before going any further, can you provide me with any communications with the operator where you clearly told them you had a gambling problem?

Thanks,

ThePOGG

User icon
ThePOGG
February 12, 2018

Hi salvo1210,

I'm following-up on the above request?

Thanks,

ThePOGG

User icon
ThePOGG
February 19, 2018

Hi salvo1210,

If we haven't heard from you by Friday the 2nd of March I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

salvo1210 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 29, 2018

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