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Ted Bingo - Confiscation of winnings without valid reason

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Ted Bingo Review.

Player's Complaint

A few months ago I deposited £1000 into Tedbingo and played in their slots section taking my balance up to £5000. Shortly afterwards they blocked my account without having settled the withdrawal I made. After quite some time trying to get a response from them they told me because I had opened several accounts within 888's brands they were closing them. Just to be clear, I had not opened more than 1 account at the same casino. They said they were within their rights to keep my deposit but as a gesture of goodwill returned it minus the £4000 I had won. They used the word abuse although I had not used any kind of bonuses whatsoever. I think they need to have another look at this.

I couldn't find tedbingo on your list so I just chose zulu bet as it was the last on the menu.

I hope you can help

Read the casino review

4 Responses

ThePOGG
October 14, 2020

Hi flynn26 - welcome back.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
November 7, 2020

Hi flynn26,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

flynn26
November 16, 2020

Hello.

I did contact Ecogra but did not get a reply from them. However, TedBingo did finally pay up with no explanation for their behaviour. I cannot say if it was anything to do with Ecogra or not considering their lack of communication with me. But thanks for trying on my behalf anyway.

ThePOGG
November 21, 2020

Hi flynn26,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

flynn26 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Zula Bet
  • Malta Gaming Authority
  • Romix Limited

October 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.