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The Red Lion Casino - Deposits Accepted During Self Exclusion


Found for the Player - Despite our repeated efforts to contact The Red Lion Casino to discuss this issue we have received no response whatsoever from the operator.

Read our The Red Lion Casino Review.

Player's Complaint

The Red Lion Casino took £611.39 worth of deposits during my time of self exclusion with them. After complaining and them saying no further deposits will be accepted from now on, they said that had I won anything during my period of self-exclusion, they would have honoured the payout, so they are unwilling to return my deposits.

I don’t accept their response as being either acceptable or responsible, so I’m still wanting a full refund on the amount mentioned earlier.

Read the casino review

2 Responses

User icon
April 7, 2021

Hi foxhound - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. The Red Lion Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
May 9, 2021

Hi foxhound,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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foxhound consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • The Red Lion

April 7, 2021

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