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The Red Lion Casino - Withdrawal not processing
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
Read our The Red Lion Casino Review.
Player's Complaint
Hope you are doing well !
Wont take your much time , just want to know if you guys are able to help in below case :
I have an account on Theredlioncasino (theredlioncasino.com) and have balance of £12,000 plus £500 pending withdrawal
Now these guys are not processing my withdrawal , see attached been 25 days and not processing neither replying to mails . Send over 20 reminder mails but no response now.
I have even requested to close my account and return my full balance but no reply to mails ?
My account is verified n don't have any bonus too.
I can forward chain of mails etc whatever proof is required ?
Thanks,
3 Responses
Thx....please cancel the complaint
Hi Csi.testuser502,
No problem.
ThePOGG
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Agreement
Csi.testuser502 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Any involved parties
May 9, 2021
Hi Csi.testuser502 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. The Red Lion Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG