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The Red Lion Casino - Withdrawal not processing

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our The Red Lion Casino Review.

Player's Complaint

Hope you are doing well !

Wont take your much time , just want to know if you guys are able to help in below case :

I have an account on Theredlioncasino (theredlioncasino.com) and have balance of £12,000 plus £500 pending withdrawal

Now these guys are not processing my withdrawal , see attached been 25 days and not processing neither replying to mails . Send over 20 reminder mails but no response now.

I have even requested to close my account and return my full balance but no reply to mails ?

My account is verified n don't have any bonus too.

I can forward chain of mails etc whatever proof is required ?

Thanks,

Read the casino review

2 Responses

thepogg
May 10, 2021

Hi Csi.testuser502 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. The Red Lion Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Csi.testuser502
May 10, 2021

Thx....please cancel the complaint

thepogg
May 16, 2021

Hi Csi.testuser502,

No problem.

ThePOGG

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Agreement

Csi.testuser502 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

May 9, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.