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The Virtual Casino – Non payment

Ruling

Found for the Player - Despite our repeated efforts to discuss this issue with The Virtual Casino we have been unable to obtain any relevant response.

Read our The Virtual Casino Review.

Player's Complaint

I signed up and was rewarded with free play. I got lucky and won $2,000 I submitted a withdraw request and was denied they said that I was denied because I was registered in more than 1 casino. I've called and tried to login but my account has been restricted. Bad customer service and a complete RIP off. Will not recommend anyone to play on their site. I want the money that I won.

Read the casino review

2 Responses

ThePOGG
Feb 07, 2019

Hi sugartop - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who is Blacklisted with this service, is well known for this type of issue and who regularly take many months to resolve even basic issues. We will try to contact the operator on your behalf but you should expect this to be a very drawn out process.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi sugartop,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

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Agreement

sugartop consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • The Virtual Casino

February 6, 2019